Refund Policy

CleanCrafters Refund Policy

At CleanCrafters, we strive to provide you with high-quality cleaning mops and other cleaning solutions. Our refund policy is designed to ensure your satisfaction while addressing the practicalities of online retail.

Refund Eligibility:

Refunds are only issued in the following situations:

  • Damaged Product Upon Delivery: If your order arrives damaged due to shipping, you are eligible for a refund or a replacement.
  • Missing Items Upon Delivery: If items are missing from your order as confirmed by the shipping invoice, you are eligible for a refund or a replacement for the missing items.

We do not offer refunds for the following reasons:

  • Buyer's Remorse: If you simply change your mind or are no longer satisfied with the product.
  • Improper Use: If the product is damaged due to misuse, negligence, or failure to follow instructions.
  • Delayed Shipping: While we aim for prompt delivery, minor shipping delays do not qualify for a refund.
  • Product Suitability: If you dislike the product, and it is not malfunctioning.

Refund Request Timeframe:

To be eligible for a refund, you must contact us within 48 hours of delivery to report the damage or missing items. Refund requests made after this timeframe will not be accepted.

How to Request a Refund:

  1. Contact Us: Email salescleancrafters@gmail.com or call +917984933676 within 48 hours of delivery.

  2. Provide Information:

    • Your order number
    • A clear description of the damage or the items missing
    • Photographic evidence of the damage to the product and packaging
    • A copy of the delivery invoice highlighting the missing items (if applicable)

  3. Review and Approval: Our customer support team will review your claim, assess the evidence, and determine if it meets our refund criteria. We may require additional information or clarification.

  4. Refund/Replacement Decision: If your claim is approved, we will offer you the following options:

    • Full Refund: A refund of the purchase price of the damaged or missing item(s), credited back to your original payment method.
    • Replacement: Shipment of a replacement product (subject to availability) at no additional cost to you.

  5. Refund Processing: Approved refunds will be processed within [Number, e.g., 7-10] business days. The processing time may vary depending on your payment provider.

Important Notes:

  • We reserve the right to refuse a refund if the reported damage is determined to be caused by factors other than shipping (e.g., misuse).
  • We do not cover the cost of return shipping for unauthorized returns.
  • The refund amount will only include the cost of the damaged or missing item(s), and will not include shipping charges, unless the entire order is deemed undeliverable due to our error.
  • This Refund Policy is subject to change without notice. The latest version will be available on our website.

Thank you for choosing CleanCrafters. We are dedicated to ensuring your satisfaction and addressing any concerns promptly and fairly.