Shipping & Returns Policy

CleanCrafters Shipping & Returns Policy

At CleanCrafters, we are committed to providing you with high-quality cleaning mops and other cleaning solutions, along with a seamless shopping experience.

Shipping:

  • Free Shipping: We offer completely free shipping on all orders, no minimum purchase required!
  • Shipping Time: You can expect your order to arrive within 6 to 7 business days from the date of purchase. Please note that delivery times may vary depending on your location.
  • Cash on Delivery (COD): We offer Cash on Delivery (COD) as a convenient payment option. Please have the total amount ready at the time of delivery.

Returns:

We take pride in the quality of our products, and we carefully inspect each item before shipment. However, if you receive a damaged or incomplete order, please contact us within 48 hours of delivery to arrange for a return and replacement.

Return Eligibility:

  • To be eligible for a return, the product must be damaged during shipping or have missing parts upon delivery.
  • We do not accept returns for any other reason, such as buyer's remorse or dissatisfaction with the product (unless it is demonstrably defective).

Return Process:

  1. Contact Us: If you believe your order qualifies for a return, please contact us immediately within 48 hours of delivery. You can reach us via:
  2. Provide Information: In your email or phone call, please provide your order number, a description of the damage or missing items, and clear photos of the damaged product or packaging.
  3. Return Approval: Our customer support team will review your request and determine if it meets the return eligibility criteria. If approved, we will provide you with instructions on how to return the item.
  4. Return Shipping: We will arrange the returned shipping. Please return the product in its original packaging with all the accessories.
  5. Replacement: Once we receive the returned item and verify the damage or missing parts, we will ship a replacement product to you free of charge.

Important Notes:

  • Returns will not be accepted after 48 hours of delivery.
  • We are not responsible for any damage to the product that occurs after delivery.
  • We reserve the right to refuse a return if the product is not damaged during shipping or missing.
  • This policy is subject to change without notice. Please refer to the most recent version on our website.

Thank you for shopping with CleanCrafters! We appreciate your business and look forward to providing you with exceptional cleaning solutions and customer service.